Refund policy

All sales are final. We only accept returns for products that are damaged in transit or if the incorrect item was shipped to the customer.


In the unlikely event that a product arrived damaged, the customer must contact our Customer Support email within 72 hours of the Delivery date. Customers must include photos of the issue and a screenshot of your order confirmation email. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is placed and sent out. If a replacement item is not available, we will refund the full retail price.

To start a return, you can contact us at info@exoticagloss.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@exoticagloss.com.

Damages and issues
Please inspect your order upon reception and contact us within 3 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges are allowed. Once a transaction is completed, it is considered final, and no exchanges or returns will be accepted. Please review your purchase carefully before confirming. Exceptions may apply in the case of damaged or defective items, as per our standard return policy. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@exoticagloss.com.